A Larger build. A longer punch list. One point of contact.
Estate Plan
Builder Warranty - Tier II
For new luxury homes 3,500–5,000 sq ft with a detached structure, the post-close complexity multiplies. Build Support manages every item — across every structure — so your team receives clean, organized reports instead of fragmented homeowner calls.
Estate 3,500 - 5,000 sq ft
Main house + 1 detached structure
Monthly Retainer
$1,350/month
$4,050 total engagement
3-months - Billed monthly - In advance
✔ Main house + 1 detached structure
✔ Weekly on-site walkthroughs
✔ Photo-documented issue logs
✔ Sub-contractor coordination
✔ Homeowner point of contact
✔ Monthly builder summary report
✔ Priority escalation - immediate
The Estate-Tier Challenge
A detached structure doubles the complexity. Most builders don't plan for that.
A 4,000 sq ft main house with a detached guest suite or workshop isn't twice the build — but it's easily twice the post-close coordination. Two rooflines, two mechanical systems, two sets of finishes to punch out, and a homeowner who expects both to be flawless.
Your electrician needs to be coordinated for both buildings. Your finish crew needs confirmed access to both. And the homeowner — who just spent $4.5M — isn't going to track any of that themselves. That falls to you, or to whoever you designate.
The Estate Plan designates Build Support for all of it. One point of contact, across all covered structures, for 90 days from closing. Your team receives clean, organized reports — not a stack of texts from a homeowner coordinating their own punch list.
2x
The coordination complexity added by a single detached structure at the Estate tier
$4,050
Total 3-month engagement — less than the monthly labor cost of an in-house warranty support employee.
🏠 Multi-Structure Coordination Gap
Guest houses, workshops, and detached garages are secondary in the homeowner's mind until something doesn't work. Then they become urgent — and your sub needs access to both buildings on the same trip.
📋 Fragmented Issue Tracking
Without centralized documentation, punch list items across multiple structures get lost in email threads, texts, and verbal walkthroughs. Build Support consolidates everything into one organized record per visit.
🔄 Sub Access Conflicts
Scheduling your painter for the main house and the guest suite in the same window — with homeowner confirmation — requires coordination that most builders don't have bandwidth for post-close. Build Support owns that process.
🌟 Elevated Client Expectations
An Estate-tier homeowner expects estate-tier service from day one. Unstructured post-close communication — missed calls, delayed callbacks, inconsistent follow-through — reads as a quality signal. Your build deserves better.
What’s Included - Estate Plan
Full Post-close coordination. All structures. One flat retainer.
Every service below is included in the $1,350/month Estate Plan retainer. Main house and your designated detached structure — one engagement, one invoice, one point of contact for 90 days.
01
Weekly On-Site Walkthroughs
Weekly walkthroughs of both the main house and the covered detached structure, conducted with the homeowner present. Every open item documented, prioritized, and organized before it reaches your team.
Full walkthrough of main house each week
Separate walkthrough of covered detached structure
Homeowner present (when possible) — real-time issue capture
Priority classification across all structures
04
Homeowner Point of Contact
One number for the homeowner to call — Build Support's. We absorb all questions, concerns, and follow-up requests across both structures. Your team is contacted only when it matters.
Single contact number for all structures
Response within 4 business hours
Escalation in writing within the day for urgent items
02
Photo-Documented Issue Logs
Every item across both structures is photographed, timestamped, categorized by trade, and submitted to your team. No ambiguity on scope, no disputes about what was and wasn't documented.
Separate photo logs per structure
Organized by trade — paint, mechanical, finish, etc.
Timestamped and submitted weekly
Full record retained for the engagement
05
Monthly Builder Summary Report
A consolidated monthly report covering all structures — open items, resolved items, sub-contractor status, and escalations. Everything organized, nothing requiring follow-up on your end.
All structures covered in a single report
Open and closed item status by trade
Delivered by the 5th of each month
03
Sub-Contractor Coordination
We coordinate directly with your designated subs — confirming scopes across structures, scheduling access windows that work for the homeowner, and following up until every item is closed. Both buildings, one coordinator.
Cross-structure scheduling in a single window when possible
Scope confirmation before each sub visit
Follow-up until resolution confirmed per item
06
Priority Escalation
Any issue across either structure that crosses into structural, water intrusion, or major systems territory is escalated to your team immediately — in writing, same day. You're never the last to know.
Covers all structures in the engagement scope
Written escalation within the hour
Full documentation for your records
Transparent Pricing
Fixed price. All structures included.
No per-visit fees.
3-month engagement from date of closing. Billed monthly in advance. Tier determined by total finished sq ft across all covered structure
Questions & Answers
Common questions about the Estate builder warranty plan
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The Estate Plan covers the main house plus one detached structure. Qualifying detached structures include guest houses, detached garages, workshops, studios, pool houses, and barns. The specific structure is confirmed during builder onboarding. If the property has more than one detached structure requiring coverage, the Range Plan (two major detached structures) or Legacy Plan (unlimited structures) is the appropriate tier.
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Where possible, we schedule the same sub-contractor to service both structures in a single access window — one homeowner confirmation, one trip, one follow-up. When different trades are needed per structure, we coordinate the timing with the homeowner to minimize disruption and maximize throughput. All scheduling is confirmed in writing with scope notes before any visit.
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The Estate Plan is $1,350/month for three months — $4,050 total, billed monthly in advance. This covers the main house and one confirmed detached structure, including all walkthroughs, documentation, sub-contractor coordination, homeowner communication, and builder reporting. There are no per-visit fees, no communication surcharges, and no add-on costs for the services included in the plan.
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Covered structures are confirmed at onboarding and held for the engagement. If additional structures need to be added mid-engagement, a tier upgrade to Range or Legacy may apply depending on scope. Contact us at the start of the engagement if there's any uncertainty about which structures should be covered — it's easier to confirm scope at onboarding than to adjust mid-stream.
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Many homeowners at the Estate build tier have a second home they visit seasonally — making them natural candidates for Build Support’s ongoing caretaking services. At the conclusion of the engagement, Build Support can transition into an Estate or Range caretaking plan with the homeowner under a separate agreement. Builders who refer homeowners into the Build Support system often find it strengthens the overall ownership relationship and keeps their name associated with a premium post-close experience long after closing.
One coordinator. Every Structure. 90 days.
A 15-minute builder consultation is all it takes. We'll confirm your tier, answer your questions, and have a proposal back to you within 24 hours.